Zurich business protection review
Zurich is the UK arm of a global insurer founded in Switzerland in 1872, with more than 150 years of experience. This is our independent review of its business protection range.
Who is Zurich?
Zurich offers business protection across relevant life, key person, business loan and shareholder protection, with life or life and critical illness cover, plus whole of life. It is part of the global Zurich Insurance Group. In 2024 it paid 98.6% of life claims. Tax treatment depends on individual circumstances and may change.
The most recent figures are stronger still. In 2025 Zurich paid £392 million across individual protection claims, paying 97.4% of all individual protection claims at an average of 15 claims a day, including 99.8% of life insurance claims. Protection policies also come with Zurich Support Services at no extra cost.
What business protection products does Zurich offer?
Zurich covers company-paid protection for directors and key people alongside personal policies, including whole of life cover. Filter the range or swipe through the cards.
Relevant Life
Potentially tax-efficient death-in-service cover paid by the company for an individual employee or director, written in trust.
Relevant Life guides →Key Person Insurance
Helps protect the business against the financial impact of losing a key employee. Life, or life with critical illness.
Key Person guides →Business Loan Protection
Helps the business repay an outstanding loan if a key person dies. Life, or life with critical illness.
Business Loan guides →Shareholder Protection
Helps remaining shareholders buy a deceased shareholder’s shares, alongside a suitable agreement.
Shareholder guides →Life Insurance
Pays a lump sum (or monthly income) to loved ones if the insured dies or is diagnosed with a terminal illness during the policy term.
Caspian Insurance →Whole of Life
Life cover with no fixed end date, designed to pay out whenever the insured dies, subject to terms.
Caspian Insurance →Critical Illness
Pays a lump sum on diagnosis of a covered condition, subject to the policy terms.
Caspian Insurance →Income Protection
Pays a regular benefit if the insured cannot work due to illness or injury, subject to the policy terms.
Caspian Insurance →How reliable is Zurich at paying claims?
Zurich paid 99.8% of life insurance claims in 2025, worth £228.6 million to nearly 3,400 beneficiaries, and 93.8% of critical illness claims, worth £125.4 million across 1,426 claims, a 20% increase in value on 2024.
Across all individual protection, Zurich paid £392 million in 2025 over more than 5,500 new claims, averaging 15 claims a day, with 97.4% of all individual protection claims paid. Income protection claims were paid at 95.4%, and £1.7 million went to 71 children’s cover claims.
A strong claims record is reassuring context, not a guarantee. Every claim is assessed against the policy terms, and the most common reason claims are declined across the industry is inaccurate health or lifestyle information given at application.
How do independent ratings score Zurich?
No single score tells the whole story, so we pull together the main independent measures and state what each one actually covers.
3,400+ reviews, covering the UK insurance group and all Zurich products, including car and home insurance, rather than protection alone.
Read Zurich’s Trustpilot reviews →5 Star rated across seven protection products: level and decreasing term life, level, decreasing and standalone critical illness, income protection, and whole of life assurance. Defaqto rates product features rather than service quality.
View Defaqto’s ratings →Life insurance reviews, so typically a much smaller sample than Trustpilot.
Read the Smart Money People reviews →Zurich key facts
Ages and terms by product
What wellbeing support comes with Zurich policies?
Zurich protection policies come with support services at no extra cost, plus one optional medical care package available for an additional fee.
Wellbeing extras are non-contractual benefits Zurich can change or withdraw, and eligibility conditions may apply. They shouldn’t be the main reason for taking out a policy.
Who might Zurich suit?
There’s no single best insurer, only the best fit for your business. Here’s how Zurich tends to stack up.
Zurich may appeal if you
- Want one of the strongest published life claims records on our panel, with 99.8% paid in 2025
- Need comprehensive director cover, including whole of life alongside term-based protection
- Value the backing of a global insurance group with more than 150 years behind it
Worth comparing others if you
- Need group life, group income protection or group critical illness for a team, which sits with other insurers on our panel
- Want wide wellbeing extras included at no extra cost, since Zurich’s Accelerate package carries an additional fee
- Are buying mainly on price, since premiums vary by provider and your circumstances
An adviser can check your demands and needs across the whole panel before you decide anything.
Let our advisers compare Zurich for you
IGotCover is a trading name of Caspian Assured, an FCA-authorised broker. We arrange business protection from a selected panel of leading UK insurers, including Zurich. Tell us about your business and our advisers will compare quotes across the panel for you. No jargon, no pressure, just the right cover.
Zurich business protection FAQs
Zurich has one of the strongest published claims records on our panel, paying 99.8% of life insurance claims in 2025, and holds 5 Star Defaqto ratings across seven protection products. Its 3.2/5 Trustpilot score covers all Zurich UK products, including car and home insurance, rather than protection alone. Whether it’s right for your business depends on your circumstances, so it’s worth having an adviser compare quotes across several insurers before deciding.
Yes. Zurich offers relevant life cover paid for by the company and written in trust. Entry ages are 18 to 73 and cover can run to a maximum expiry age of 75. Any tax efficiency depends on individual circumstances and may change.
In 2025 Zurich paid 99.8% of life insurance claims, worth £228.6 million, and 93.8% of critical illness claims, worth £125.4 million. Across all individual protection it paid £392 million over more than 5,500 new claims, with 97.4% of all claims paid. A published claims record is useful context, but every claim is assessed against the policy terms.
Zurich Accelerate is an optional medical care package available for an additional fee. It provides access to experts from around the world for cancer, heart and neurological conditions. Like all wellbeing extras it is non-contractual, so Zurich can change or withdraw it, and it shouldn’t be the main reason for choosing a policy.
Yes. Zurich is one of the insurers on our panel. IGotCover is a trading name of Caspian Assured, an FCA-authorised broker: we arrange the cover and the insurer provides it. We compare products from a selected panel of providers rather than the whole market, and our advisers can help you weigh Zurich against the alternatives.
Zurich was founded in Switzerland in 1872, giving the group more than 150 years of experience, and its UK protection business serves 3 million customers. The UK entity is Zurich Assurance Ltd.
Important information
- This page is information only and not personal advice. Whether a product or provider is right for you depends on your circumstances. Speak to one of our advisers to find out what suits your business.
- IGotCover is a trading name of Caspian Assured, which is authorised and regulated by the Financial Conduct Authority (FCA reference [FRN]). We arrange cover; the insurer provides it. We compare products from a selected panel of providers, not the whole market.
- Cover is subject to the provider’s terms, underwriting, medical history and acceptance, and to a successful claim. Policies carry exclusions and conditions. Relevant Life Insurance is written in trust and has no cash-in value.
- Tax treatment depends on individual circumstances and may change, and any tax efficiency is not guaranteed.
- Provider figures, claims rates and independent ratings are taken from provider and third-party sources and were correct at the time of writing. Ratings measure different things: a Trustpilot score may cover a provider’s whole group rather than one product, and Defaqto rates product features rather than service, so check the basis of each.
- Wellbeing extras are non-contractual benefits the provider can change or withdraw, may have eligibility or residency conditions, and some elements (such as a health check) may carry a charge. They should not be the main reason for taking out a policy.
